TITLE: Restaurant Waitstaff
DEPARTMENT: Restaurant / Food and Beverage
REPORTS TO: Restaurant Manager and Supervisor
EXPERIENCE AND QUALIFICATIONS PROFILE: Prior service experience or experience with the public. Warm, friendly, outgoing and energetic.
ESSENTIAL FUNCTIONS: 1. All waitstaff must be willing and able to handle their section for a given night according to Service Procedures, Section B, 1-3. 2. Guests should be recognized and acknowledged as soon as possible within a minute (exceptions are waiting on another table or picking up food). 3. Able to handle all tables in a good and satisfactory manner during peak hours and high demand. 4. Use proper tray service which means all trays are to be balanced on change hand and carried above shoulder level and used with tray jack. 5. Know Service Procedures, menus, micro operations and seating chart before hands-on operations are allowed on the floor. 6. Suggestive sales. 7. Housekeeping of dining room and service areas. 8. Light food preparation. 9. Daily side work. 10. Other duties and responsibilities as assigned. 11. Regular attendance necessary. 12. Regular punctuality necessary. 13. Available and willing to work any changes in hours on the schedule at anytime during employment. 14. Collects payment from guest using micro computer.
NON-ESSENTIAL FUNCTION: Presents oneself as a credit to Jackpot Junction Casino Hotel and encourages others to do so also.
SKILLS, KNOWLEDGE AND ATTRIBUTES: 1. Professional and neat appearance. 2. Excellent people skills. 3. Point of sales computer skills. 4. Suggestive sales techniques. 5. Patience and humor. 6. Menu knowledge. 7. Bar knowledge. 8. Flexibility of scheduling.
PHYSICAL REQUIREMENTS: 1. Physical endurance. 2. Moderate lifting (10-30 lbs.). 3. Extensive walking. 4. Bending and stooping.
DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).