TITLE: Lower Sioux Lodge Front Desk Supervisor (2nd Shift)
DEPARTMENT: Lower Sioux Lodge Operations / Sales and Marketing
REPORTS TO: Lower Sioux Lodge Operations Manager
SUPERVISES: Front Desk Clerks, PBX Operators and Auditors
EXPERIENCE AND QUALIFICATIONS PROFILE: Previous hotel experience is required. One year previous front desk experience is essential with knowledge of golf.
ESSENTIAL FUNCTIONS: 1. Manages front desk staff during scheduled time. 2. Assists with recruiting, selecting and orientating front desk employees. 3. Teaches operational skills and provide expert assistance and advice to other guest service representatives. 4. Reports discipline problems to Lower Sioux Lodge Manager as necessary. 5. Properly administers company policies and procedures including procedures relating to Internal Audit. 6. Administers work schedules and assignments. 7. Performs Front Desk duties and auditor duties when necessary. 8. Liasion between Jackpot Junction and LanMark to keep computer up and running efficiently. 9. Reference check Lodgenet and Lanmark to assure the billing is accurate. 10. Respond to problems or complaints from customers. 11. Maximizes occupancy level. 12. Assures PM shift is completed. 13. Enforces Jackpot Junction Casino Hotel policies and procedures. 14. Performs other duties and responsibilities as assigned. 15. Regular attendance necessary. 16. Regular punctuality necessary. 17. Available and willing to work any changes in hours on the schedule at anytime during employment.
NON-ESSENTIAL FUNCTION: Present oneself as a credit to Jackpot Junction Casino Hotel and encourage others to do so also.
SKILLS, KNOWLEDGE AND ATTRIBUTES: 1. Supervising skills. 2. Accounting/golf packaging and tee reservations. 3. Computer literate. 4. Mathematically accurate. 5. Front Desk principles and procedures. 6. Inventory control. 7. Budgeting. 8. Guest relations. 9. Employee/human relations.
PHYSICAL REQUIREMENTS: 1. Mobility throughout the facility. 2. Ability to drive a vehicle. 3. Uniform required.
ETHICS CODE: I will not offer, solicit or otherwise enter into any agreement or transaction for personal use or advancement with any vendor or potential vendor. All gifts and inducements, even those classified as advertising novelties, will be refused. I understand that there can be no conflict of interest between myself and vendors or potential vendors.
DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).